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Thank you for shopping at Vivienne Auth. We are committed to delivering your order accurately, in good condition, and on time.

PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

SHIPPING RATES & DELIVERY TIMES
Vietnam: Free shipping on all orders. Delivery within 3-7 business days.
International: Shipping rates are calculated at checkout based on destination and order weight. Estimated delivery time is 7-21 business days depending on destination.

TRACKING YOUR ORDER
Once your order has shipped, you will receive an email notification with your tracking number. Please allow 24-48 hours for tracking information to update.

CUSTOMS & DUTIES
International orders may be subject to import duties and taxes, which are the responsibility of the customer. Vivienne Auth is not responsible for any customs delays.

DAMAGED OR LOST ORDERS
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at lamyco678@gmail.com with your order number and photos of any damage.

CONTACT US
For shipping inquiries, please contact us at lamyco678@gmail.com.