FAQs
Frequently Asked Questions
Authenticity
Are all products on Vivienne Auth authentic?
Yes, absolutely. Every item we sell is 100% authentic. We are an authorized distributor for all brands we carry. Learn more on our Authenticity Guarantee page.
Do items come with original packaging and documentation?
Yes. All items are shipped with their original brand packaging, dust bags, authenticity cards, and any other documentation provided by the brand.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards, and other payment methods as displayed at checkout. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately if you need to make changes.
Shipping
How long does delivery take?
Domestic orders within Vietnam typically arrive within 3–5 business days for standard delivery, or 1–2 business days for express. International delivery times vary by destination. See our Shipping Information page for full details.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping rates and delivery times are calculated at checkout. Please note that customs duties and import taxes may apply and are the buyer's responsibility.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Please visit our Returns & Refund Policy page for full details.
How long does a refund take?
Refunds are processed within 5–7 business days of receiving the returned item and are issued to the original payment method.
Contact & Support
How can I contact Vivienne Auth?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.